SOME COMMON CAUSES OF FALSE ALARMS:
Air: make sure you eliminate all drafts that move plants or curtains.
Renovations: instruct anyone performing the work how to fully operate your system. If any renovations are done, please let us know.
Also, dust and construction debris in the air can set off fire/smoke alarms, or cause them to work improperly.
Motion sensors need a clear view. Don't block them. Balloons and decorations will set off the sensor.
Every person must have a passcode or ID password.
We recommend that you have at least two reliable contacts beside yourselves.
Should you wish to cancel or add a passcode holder or change passwords, please fax us at 392-6799 or call us at 392-3737.
It is your responsibility to give us all new contact information when necessary.
It is also a good idea to test your alarm before going on a holiday or if you have had any repairmen working in your business. Edwards Security programs your system to send test signals daily/weekly to the monitoring station to ensure that signals are sent and received. This can easily be verified by contacting the monitoring station and asking when the last test signal was received. Try to avoid calling regarding test signals between 7:00 and 10:00 am or between 5:00 and 7:00 pm, as this is a busy time for monitoring stations.