Frequently Asked Questions

We do not own the equipment, as the customer pays up front for it. If you were to sell your house, we would hope the new owners would want to be monitored by us and you would want to be monitored in your new home by us.
Because customers own their equipment, they are not paying for it over and over again through higher monitoring fees, as can be the case with another company. You may also choose to remove the equipment and have it re-installed in your new home or business.

We do not finance equipment, so the customer will buy their equipment. The initial investment is equivalent to approximately what the larger companies are charging for a 3 year contract. Our monitoring rates are lower than theirs and after the 3 year contract with the larger companies, the customer continues to pay the higher rates, year after year, and do not ever own the equipment.

We offer more options for the customer to set up the call-out list than larger companies offer. We can tailor the order you would like the list to be called, and only have certain users called when specific zones are in alarm. For example, the water detection zone is tripped. The operator will call the premise, then the call list in the order the customer has requested.

For burglary alarms, some customers do not want the police to be called until an attempt to reach all key holders has been made, rather than only one or two.

We can set up the call-out list to each individual customer’s needs, and are not regulated by a larger company’s policy.

We will send an alarm monitoring certificate to the customer or the customer’s insurance broker, to help the customer take advantage of any discount they may be entitled to. Each insurance company is different, so we are not able to give an exact percentage amount the customer may be eligible for.

We have options available to monitor alarm systems. Cellular communicators, or internet IP based device, are what we use. A cellular communicator is a small unit that is installed and allows the alarm system to communicate with the monitoring station. If no cellular service is available, an internet communicator would be installed, and signals would be sent through it to the alarm station.

We encourage customers to use their alarm systems regularly so this isn’t a fear. We give customers on site training and are always available if there are any questions. Certain alarm systems offer an app to use. Using the app on their phone lets the customer remotely arm or disarm the alarm and verify the alarm status.

We provide complimentary code changes if necessary. We strive to keep the customer updated with verification reports so the customer, the monitoring station, and Edwards Security all have the same information. We also can train users to add/remove codes as needed.

We provide user manuals and training upon installation of equipment. If the manual is lost, we can provide another.