About Edwards Security
Residents and business owners can protect their premises with our comprehensive alarm and surveillance systems.
About the Owners
Sean and Malissa Kelly took over ownership of Edwards Security, in 2007, after being offered the opportunity to purchase the business from the previous owners Wayne and Karen Roberts. Before becoming owners, Sean had worked for them for a couple of years.
At Edwards Security, we pride ourselves on building strong relationships with our customers and providing personalized service. We believe in going above and beyond to meet our customers’ needs and ensure their satisfaction. This commitment to customer service has earned us a loyal customer base and a reputation for excellence in our industry.
We have cherished the opportunity to raise our children in a small town. Williams Lake has provided a close-knit community where we have been able to watch our children grow and thrive. Our family has built strong connections within the community and has enjoyed the support and camaraderie of our neighbors and friends.
Doing business with neighbors and friends in the community has been another positive aspect of owning the business. We appreciate the trust and familiarity that comes with serving our fellow community members. We feel a sense of pride in contributing to the local economy and helping our neighbors’ businesses succeed.
Ultimately, our main goal is to provide the best customer service and care possible. We believe that by prioritizing the needs and satisfaction of our customers, we can build long-lasting relationships and a successful business. We continually strive to improve and exceed expectations and take great pride in the positive feedback and loyalty we receive from our customers.
Why choose Edwards Security versus a larger corporation?
- Phone calls are promptly answered by the company's owners, ensuring customers avoid lengthy waits in queues to speak with operators in distant locations. There's no need for customers to endure transfers between departments or navigate service ticketing procedures before scheduling appointments, as interactions are streamlined and efficient.
- Installations and service tasks are handled with efficiency, prioritizing both our and our customers' time to ensure effective completion. Our team takes pride in their work and endeavors to ensure customer satisfaction.
- Opting for a locally owned and operated company not only supports local employment opportunities but also fosters economic growth within the community. By patronizing local businesses, customers directly contribute to the well-being of their neighbors and friends, fostering a sense of community and bolstering the local economy.
- Locally owned companies actively engage with the community through participation in local events, charitable contributions, sponsorship of sports teams, and other community-building initiatives. Supporting such businesses indirectly contributes to the advancement of community initiatives.
- Selecting a locally owned and operated company promises a more personalized and efficient service experience, all while promoting the growth and prosperity of the community.
